Returns & Refunds

Return Eligibility

Eligible items may be returned within 10 days of delivery. Items must be unused and in their original packaging.

Custom equipment and custom orders are not eligible for change-of-mind returns.

Start a Return

Before sending anything back, email james@northwoodstapping.com with your order number and reason for the return. We will provide return instructions.

Change-of-Mind Returns

The customer is responsible for return shipping, and a $10 restocking fee applies.

Refunds

After we receive and inspect the returned items, refunds for accepted returns will be processed to the original payment method within 5–10 business days.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, is defective, or is different from what you ordered, contact us with your order number and a description of the problem. Include photos when possible so we can review the issue and advise on the next steps.

For questions, call 715-227-9027 or email james@northwoodstapping.com.